At PixelCaps, we are committed to providing high-quality products and a smooth shopping experience. If you are not fully satisfied with your purchase, the following refund policy applies.

1. Return Period

You may request a refund within 30 days from the date of delivery.

2. Refund Conditions

✅ Product Issues (Damaged, Defective, or Incorrect Item)

If your item arrives damaged, defective, or incorrect, you are entitled to a 100% refund.

Please contact us at support@pixelcaps.store before returning the item so we can provide proper return instructions.

🔄 No Issue / Change of Mind

If you wish to return the product for personal reasons (without any defect or issue), you are eligible for a 70% refund.

3. Order Cancellations Before Delivery

If you request to cancel your order before the package has been delivered, a full refund may not be possible, as shipping and handling costs are already incurred.

In such cases, a partial refund will be issued.

4. Return Shipping

Customers are responsible for return shipping costs.

Refunds will only be processed after the returned package has been received at the address provided by our support team.

5. Refund Method

Once we receive the returned package, your refund will be processed promptly and issued to the original payment method used for the purchase.

6. Contact Us

For any questions or to initiate a return, please contact us:

📧 support@pixelcaps.store

Privacy Policy – PixelCaps

Effective Date: 25.02.2026

At PixelCaps, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or interact with us.

By using our store, you agree to the practices described in this policy.

1. Information We Collect

Contact Information

Name, billing and shipping address, email address, and phone number.

Payment Information

Payments are processed securely through Shopify Payments, PayPal, or other approved payment providers.

We do not store full credit card details.

Order Information

Products purchased, order history, transaction details, and shipping information.

Marketing Information

Your email address if you subscribe to our newsletter or opt in to receive promotional emails.

Cookies & Technical Data

Automatically collected information such as IP address, browser type, device information, and usage data through Shopify and analytics tools.

2. How We Use Your Information

We use your personal information to:

• Process and fulfill your orders
  
• Provide customer support
  
• Communicate with you regarding orders, updates, or promotions
  
• Improve our website, products, and services
  
• Send marketing communications (only if you opt in)
  

3. Sharing Your Information

We only share your information when necessary to operate our business and provide services, including:

• Shopify (our e-commerce platform and hosting provider)
  
• Payment processors (Shopify Payments, PayPal, credit card providers)
  
• Shipping carriers (to deliver your orders)
  
• Analytics and marketing services (such as Shopify cookies or optional third-party tools)
  

We do not sell, trade, or rent your personal information to third parties.

4. Cookies

PixelCaps uses cookies to:

• Enable essential website functionality
  
• Improve website performance
  
• Personalize your shopping experience
  

You may disable cookies in your browser settings. However, some features of our website may not function properly if cookies are disabled.

5. International Shipping

We offer worldwide shipping, except to China.

Please note that international orders may be subject to customs duties, taxes, or import regulations imposed by your country. These charges are the responsibility of the customer.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
  
• Request correction or deletion of your data
  
• Withdraw consent for marketing communications
  
• Request a copy of your personal data
  

To exercise these rights, please contact us at:

📧 support@pixelcaps.store

Shipping Policy – PixelCaps

Do you ship worldwide & how much does shipping cost?

Yes, we ship worldwide! We offer free international shipping to all our customers. There are no shipping fees and no sales tax — hooray!

What are your shipping and processing times?

• Processing Time: 1–3 business days
  
• Standard Shipping Time: 5–25 business days
  

Please note that processing may sometimes take 2–4 days before the order is shipped.

Unexpected Delays

Occasionally, delivery may take longer than the estimated shipping times above due to circumstances beyond our control.

If your package is taking too long to arrive, please contact us and we will do our best to assist you.

Returns

Our return period starts from the date you receive your order.

While we aim to process all returns within 14 working days, during busy seasons this may be extended up to 30 working days.

Need More Help?

For any questions or assistance, please reach out to us at:

📧 support@pixelcaps.store